HOMEBUYER CITES OUTSTANDING CUSTOMER SERVICE AT MATZEL DEVELOPMENT COMMUNITY

January 20, 2005, will be a day that Maureen Eberle long remembers for reasons far more telling than the seamless closing procedure on her elegant new condominium home at the Covington Village active adult community in northern Ocean County. To Eberle, that date marked the culmination of a chronicle of customer services that began several months earlier, when she first stepped into the Covington Village Sales Center.

“As soon as I spoke to the sales people, I knew Covington Village was my going to be my new home,” said Eberle, a former licensed Real Estate agent and later, a Project Manager with a new home construction firm. The Convington Village homeowner, who hails from Basking Ridge in north-central New Jersey, equated the quality and consistency of customer services provided by the builder, with her new home’s design and floor plan attributes. “I felt right at home immediately; with the home design, the construction quality, the details, and with the builder’s attention to my needs.

“I moved in during a severe snowstorm at the end of January, and expected moving day delays or even a cancellation. But instead, the parking lot was shoveled for me, the walkway to the building was already cleared and my closing went as smoothly as the entire construction process did from the very beginning. That experience showed more than just common courtesy. It reflected how well I was treated by the builder since day one, all through construction and options selection, right up until closing and beyond. I even wrote a letter to Greg (Matzel), the President of the building firm, to express my appreciation for everything his team had done.

Eberle, whose career as a Real Estate professional required a high level of customer service expertise in its own right, remarked about how the sales team went out of its way to introduce her to her new home. “It just happened to be the day before the community’s Grand Opening when I visited Covington Village,” she said. “The sales people were nice enough to do a special ‘Open House’ just for me. That really told me something about their commitment to an individual’s needs.”

Eberle chose the Abbey home design, a one-bedroom model with an open floor plan that includes a kitchen, living room/dining room combination, a large full bathroom and a big walk-in closet off the master bedroom. The two other available home styles are a one-bedroom with den and a two bedroom with two full bathrooms. An 11,400 sq. ft. clubhouse is currently under construction and is planned to open in late Spring or early Summer of this year. A secure, gated community surrounded by preserved woodlands, Covington Village is easily accessible to Route 70 and the Garden State Parkway. The community recently won six awards from the National Association of Home Builders (NAHB) and twelve from the New Jersey Builders Association.

To visit, from the North: Garden State Parkway South to Exit 88. At bottom of exit ramp, turn right onto Route 70 West. Proceed 1.4 miles to New Hampshire Ave. and take jug handle across Route 70. Continue to Locust Street and turn right. Proceed to Covington Village main entrance on left. From the South: Garden State Parkway North to Exit 83, to Route 9 North to Route 70 East. Continue 1.3 miles to New Hampshire Avenue and turn right. Proceed on New Hampshire and make first right onto Locust Street. Entrance is just ahead on left. The Sales Office is open daily from 10 a.m. to 5 p.m. For more information, call 732-730-0021.